NHF & NBF launch service to help settle client disputes

Beauty and hair trade associations, The NHF and NBF, have revealed a new mediation service for helping to settle salon and client disputes.

The NHF/NBF’s new Hair & Beauty Mediation service is now a certified provider of Alternative Dispute Resolution for the hair and beauty sector. The ADR involves using mediation rather than going to court, with an independent third party making a balanced judgement on the facts presented by the client and the salon.  ADR was set up by the Consumer Rights Act 2015 and ADR providers have to be certified by the Chartered Trading Standards Institute.

The first ADR case has already gone through Hair & Beauty Mediation and more are in the pipeline. Case details are kept confidential.

“If you’ve ever had a complaint from a client which you just can’t resolve, the NHF & NBF’s new Hair & Beauty Mediation service is for you,” Hilary Hall, NHF/NBF chief executive. “We get a lot of enquiries from salons about handling complaints and we also get calls from members of the public.

“We can now offer practical help and support through Hair & Beauty Mediation, as long as the salon is an NHF & NBF Member.”

For more information, visit www.nhf.info/client-complaints/