TECH TALK
Ashford beauty salon: how exceptional customer service creates relaxing client experiences
Sarah Webb, owner of Bella’s Little Nail Boutique, takes pride in her standout beauty services, which place an emphasis on the client experience. Working in customer service for over 20 years, Sarah knows how to offer clients an exceptional appointment. She explains: “My clients receive a coffee and biscuits, and…
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Get inspired: Nail pro, Lucy Price-Marshall, shares her journey to dominating the nail industry
Natural nail specialist, OPI educator, salon manager & multi-award winner, Lucy Price-Marshall, shares her career story and how she balances various industry roles… Tell us about your journey into the nail industry… While I was at school, I worked at my mum’s nail salon, Nailspa in Huddersfield, on Saturdays, assisting…
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Scotland home salon: the pro offering a one-stop shop for nails, hair & beauty services
Emma Saunderson, the owner of Angus-based salon, GlamEm, has made a name for herself as a versatile beauty professional, offering an impressive range of beauty treatments from her home salon. Having trained as a nail technician in 2019 with Young Nails, Emma initially worked on a mobile basis. Though as…
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Scratch chats with Phoebe of Pheebs Nails, a talented tech with a love for natural nails, about her experiences and time in the industry. “As far as my industry inspirations go, it’s hard to choose, because there’s way too many talented techs to choose from,” Phoebe beams. “A couple of…
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Kara Kotsonis, founder of the award-winning NailSquad Nail Bar in Deal, Kent, reveals why you should step out of your comfort zone in order to reap greater rewards… Habits can play a role in determining our future and achievements. So why do we often cling onto the ones that proffer…
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Ashleigh Brace of May May Beauty chats with Scratch about creating this dreamy nail design and her life as a nail tech. “My time in the industry began when I studied beauty therapy in college when I was 17. I enjoyed it, however at the time, it wasn’t something I…
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Scratch catches up with Sarah Mills of The Beauty Room By Sarah, a Wiltshire-based tech working from a cosy home salon… “My name is Sarah, I’m 29 and I live in Wiltshire. I’ve been in the beauty industry for about nine years now. I started my nail career by doing…
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Charlotte Wales of Charlotte’s Salon Ampthill chats to Scratch about her passion for nail art, future goals and how she created this rainbow opal nail design… “I have been in the industry for seven years. I got into the industry through college, and instantly knew that nails were my thing.…
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Salon Chat hosts, Kelly Colley of Lavish Nails and Isabel Porter of The Beauty Garage, share their thoughts on the nail sector… “It was incredible to see how the nail tech community evolved and supported each other over the lockdown period. When we started Salon Chat, our live discussion, we were…
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