EXPERT ADVICE
No-shows & cancellations: how to prevent & handle them in your beauty business
Session nail stylist, salon owner & educator, Marie-Louise Coster, shares advice for client no-shows and cancellations… Every beauty business, at some point, has a client that doesn’t turn up for their appointment. You will have blocked out time and potentially turned other clients away, but are left with an empty appointment…
Read MoreHow to stop nail biting & picking: experts share treatment plans to break the habit
Finalists in the Scratch Stars Natural Nail Specialist of the Year category 2024 share tips for nail biting and picking clients… Why do people bite and pick at their nails and skin? “Nail biting, also known as onychophagia, and skin picking and biting, named perionychophagia, are habits associated with stress,…
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Read the latest issue
Since immersing herself in the nail industry just three years ago, Simone Radley has stunned the UK nail sector by excelling in industry competitions country-wide and imparting her skills on others in her role as an INK London educator. Enthralled by the excitement, buzz and sense of achievement associated with…
Read MoreAre you about to take the leap into the nail industry, or are you signing up to learn a new service? Hannah Garbett, educator at Staffordshire Nail Academy and distributor of Astonishing Nails products, warns of the key mistake students make on their journey… Signing up for your first nail…
Read MoreJenn Linton and Jaye Macdonald, co-directors of Aberdeen-based salon Linton & Mac, share their tips for ensuring a spick and span salon for clients and a safe place to work for you… “Maintaining a safe, secure and hygienic salon is super important, not only for your staff, but for any visitors or clients, too.…
Read MoreKara Kotsonis, Squad Leader at NailSquad Nail Bar in Deal, Kent, shares her valuable business advice… It can’t possibly get any better than Scratch’s managing editor, Helena Biggs, saying she’d noticed our salon’s Instagram page and asking to pop down for a visit. OMG! It really was the stuff of…
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