EXPERT ADVICE
No-shows & cancellations: how to prevent & handle them in your beauty business
Session nail stylist, salon owner & educator, Marie-Louise Coster, shares advice for client no-shows and cancellations… Every beauty business, at some point, has a client that doesn’t turn up for their appointment. You will have blocked out time and potentially turned other clients away, but are left with an empty appointment…
Read MoreHow to stop nail biting & picking: experts share treatment plans to break the habit
Finalists in the Scratch Stars Natural Nail Specialist of the Year category 2024 share tips for nail biting and picking clients… Why do people bite and pick at their nails and skin? “Nail biting, also known as onychophagia, and skin picking and biting, named perionychophagia, are habits associated with stress,…
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Marie Quigley & Jeanine Bailey address the issues surrounding cyber bullying, as social media platforms become home to a flow of negative comments & private messaging Cyber bullying is taking place right across the globe. It’s not pleasant; it’s hostile and unkind, and can create so much emotional impact such…
Read MoreNational Hair & Beauty Federation chief executive, Richard Lambert, shares some pointers on how to prepare your business for the new year… The beauty industry has been through one of the toughest years it has ever faced, and the early months of 2021 will remain a challenge. Our aim is…
Read MoreMarian Newman BEM, nail industry veteran and chair of The FNP, reveals the changes to cosmetic products that will be evident in 2021… Originally posted at www.the-fnp.com “We will be seeing a lot of changes in 2021 with regards to cosmetic products including nail products. This has some connection to…
Read MoreAward-winning business owner & deputy chair & director of information at The Federation of Nail Professionals (The FNP), Sue Davies, shares her advice for dealing with client complaints… As professionals, we have a duty of care to our clients and they deserve the best service we can provide. When we have a service…
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