EXPERT ADVICE
No-shows & cancellations: how to prevent & handle them in your beauty business
Session nail stylist, salon owner & educator, Marie-Louise Coster, shares advice for client no-shows and cancellations… Every beauty business, at some point, has a client that doesn’t turn up for their appointment. You will have blocked out time and potentially turned other clients away, but are left with an empty appointment…
Read MoreHow to stop nail biting & picking: experts share treatment plans to break the habit
Finalists in the Scratch Stars Natural Nail Specialist of the Year category 2024 share tips for nail biting and picking clients… Why do people bite and pick at their nails and skin? “Nail biting, also known as onychophagia, and skin picking and biting, named perionychophagia, are habits associated with stress,…
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When clients come to the salon with foot ailments, a pedicure treatment may not always be the answer. A pedicure will improve the appearance of the foot and the toenails. However, there may be situations when referral to a foot health practitioner or podiatrist is required, as the condition may…
Read MoreScratch columnist & top tech at 81 Rose Garden, Maddie Regan, reflects on her experience of lockdown & her return to work… With hair and beauty salons officially open again, I thought I would take some time to reflect on some of my highs and lows during the past 12 months…
Read MoreRia-Jaine Lincoln, aka The Beauty Accountant, reveals how you can capitalise on a boom in clients and protect, enhance & manage your future wealth… Now the beauty industry has reopened, it can be easy to push bookkeeping and accounts to the side. However, you do not want to miss the…
Read MoreSaying ‘No’ can be a tricky word when it comes to clients, but setting boundaries is equally important for you, your welfare and, in turn, your business. Read on to discover some top tips from industry figures… 1.“It’s so important in our industry to set boundaries,” explains Claire Blincoe, Georgie…
Read MoreSustainability Matters The global climate strike, stark and scary documentaries, electric cars, reusable coffee cups… over the past few years, sustainability has become more and more ingrained into our daily lives and the choices that we make. So, if we’re trying our best as consumers, are the brands and businesses…
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