EXPERT ADVICE
No-shows & cancellations: how to prevent & handle them in your beauty business
Session nail stylist, salon owner & educator, Marie-Louise Coster, shares advice for client no-shows and cancellations… Every beauty business, at some point, has a client that doesn’t turn up for their appointment. You will have blocked out time and potentially turned other clients away, but are left with an empty appointment…
Read MoreHow to stop nail biting & picking: experts share treatment plans to break the habit
Finalists in the Scratch Stars Natural Nail Specialist of the Year category 2024 share tips for nail biting and picking clients… Why do people bite and pick at their nails and skin? “Nail biting, also known as onychophagia, and skin picking and biting, named perionychophagia, are habits associated with stress,…
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This week is Mental Health Awareness week which encourages global mental health education. It also helps to raise awareness of mental health issues and combat social stigma by addressing issues that affect many people every day. In a role that demands you constantly care for others, it is important to…
Read MoreHelp look after your mindset & mental wellbeing during lockdown, with Monika Stachon, business coach & owner of Nail Boss Strategy & Mindset… It’s hard not to feel alarmed, when all social media, news outlets and daily conversations with clients are overloaded with fear, uncertainty and chaos. Undoubtedly, this is…
Read MoreThe last year has seen us ‘locked down’; nesting inside the same four walls for longer periods of time than any of us have ever known. Many have been isolated at home alone, others in a pressure-cooker style environment with family or friends; both of which can contribute to feelings…
Read MoreAs we ease back into life from the quiet of lockdown living and more clients – both new and old – return to the salon, have you considered their noise preference by offering silent or sensory-aware appointments? Many may be experiencing anxiety surrounding their appointment. While many salons enjoy a…
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