How to tackle tricky beauty clients | The Beauty Bloggers

The Beauty Bloggers, aka Natalie Thompson & Rachel Jenkinson, share their tips for tackling tricky & demanding salon clients…

Nat and Rach are ‘The Beauty Bloggers‘ and have over 21 years experience in the beauty sector between them.

Their aim is to discuss real issues that beauty professionals face.

Passionate and hard-working, the duo describe themselves as ‘down to earth’ and want to create a fun and safe space for pros to support one another.

Follow them on Instagram: @the.beautybloggers

Hands up – how many of us dare admit to having a few tricky clients?

Whether its a client that’s consistently late or one that arrives for an appointment with unachievable expectations, we’ve all had at least one of them, and we wouldn’t believe you if you say that you haven’t!

One such instance was after qualifying in HD Brows. In walked a beautiful young lady as one of my first case studies, and as soon as I saw her, I thought – yes, I can do this. I remove her make-up, and, to my horror as I wipe her brows, they both slide off – leaving two short tash-style brows. I asked her about her routine to be told that she shaves them to draw them on. I try to keep my cool, deep breath and remember my training.

I managed to fill them out and persuade her to leave her brows to grow for at least six weeks, managing her expectations. With a plan in hand, she went away happy and luckily came back for her next appointment and now has one of the fullest and most beautiful brows I’ve seen (not all clients are this lucky). She was a tricky client and didn’t even know it!

We think the best way to tackle the situation always boils down to the consultation.

Understanding your client’s needs and finding out what they actually want to achieve from their appointment is key. Don’t be afraid to say if the desired results are not achievable in one appointment. Manage their expectations and be honest; work with them and build up a rapport.

Some of our  regular clients and our best clients started as tricky ones, and some still are! Don’t see a tricky client as a bad thing. It takes us out of our comfort zone, gives us a challenge (hopefully not every appointment, that will tip you over the edge) and gives us the chance to be creative.

A tricky client doesn’t necessarily fall into a complaining category, it can be unrealistic expectations, not allowing you enough time, infill vs needing a full set, bringing every man and his dog to the appointment. Set out boundaries from the start and save yourself one less tricky client!