How to deal with clients questioning your prices
By Kat Hill | 10 December 2020 | Expert Advice, Feature
Has a client quibbled your pricing? Or questioned an extra cost for additional artwork? Talking about money can sometimes feel awkward, but Rachel Gribble, Salon System educator, serves up some advice…
“Nail art is an add-on to a standard treatment and can require further training and special equipment not only to learn the basics but also to keep it up with trends. For these reasons, creating nail art implies an additional charge.
“Even if this sounds obvious to nail techs and everyone else in the industry, a lot of clients might not realise it. They might not understand the preparation behind high quality nail art and therefore not expect an additional charge.
“To avoid any misunderstanding, this should be clearly stated on the price list.”
“It should be discussed during the consultation before any treatment commences. I recommend always specifying the additional charges, explaining why they are applied and what the client will get for that higher price.
“If this hasn’t been made clear to the client beforehand, then the technician is at fault: to resolve the issue, I would recommend not charging for any extras. It would be a lesson learnt on how to always be transparent and clear during the consultation with the client, so that both client and tech have a positive experience.”