How to accommodate neurodivergent needs in the nail space

Do you know what neurodiversity is? Half of beauty pros identify as neurodivergent and 27% work with a neurodivergent team member, so it’s likely you do.

The Brain Charity states: ‘some people’s brains simply work in a different way. For at least 20% of the UK’s adult population, these differences mean they are not seen as ‘neurotypical’ and may be diagnosed with conditions such as autism spectrum condition (ASC), dyslexia and attention deficit hyperactivity disorder (ADHD).’

Neurodiverse nail technicians share their recommendations…

Danielle Brindley, Scratch Stars Awards winner 2024 & Glitterbels educator

“Overstimulation can be an issue for neurodiverse individuals, with common triggers including sounds, lights, smells, sensations and temperature. Various conversations happening in the same room, the sound of equipment and the volume and type of music being played can cause issues. For clients experiencing this, consider offering silent appointments or services at quieter times. Light focused on clients’ hands and a choice of fragrance-free products can be beneficial, and consider encouraging neurodiverse clients to move around between stages of their appointments.

“Planning and organising can be challenging for neurodivergent individuals. Online booking systems can send appointment reminders to clients, and cater to those who aren’t comfortable talking on the phone.

“A phone number should also be available, as some people prefer to speak to a person. Your consultation form or conversation should ask if there are any accommodations you can make for the client. Asking open questions and showing an interest will help them feel comfortable to express issues.

“Remove as many anxiety-provoking questions before the appointment. For example, describe and share photos of your workspace and how to find it, detail where to park and explain what to expect from treatments. Making a friendly phone call before a client’s first appointment can put them at ease, especially when meeting someone new.”

Click here to watch Scratch’s video interview with Danielle about neurodiversity.

Chantelle Parsons, owner of Blush, Christchurch, New Zealand

“Some main issues for neurodivergent individuals are anxiety, overwhelm and sensory issues. I’ve found that having my greyhounds in the studio is very comforting, as animals have a calming presence and provide a topic of conversation when small talk is a struggle. I also have a television in the studio, with the remote control placed near clients. This means they can cast whatever they like to the TV, without having to ask me to put it on for them.

“Another item that I’ve put a lot of thought into is my client chair. I’ve found this to be one of the key factors that affects sensory issues, as clients can be sitting in it for hours. My chair feels like a cloud: it’s comfy, cushioned and big enough to avoid digging into hips, while easy to get out of. I also put an electric blanket on it for clients who want further comfort.”

Product pick

“My hairdresser uses The Client Experience Card, which features the word ‘chat’ on one side and ‘chill’ on the other. Clients can flip this to show how they’re feeling at their appointment, without awkwardness. The tool was launched by Tara Abramowicz, a hairstylist & educator who is autistic. They based the card on their own challenges in understanding client comfort levels regarding conversations.”

Chloe Blackwood, owner of CB Nails and Beauty Buxton, Derbyshire, UK

“As someone with ADHD, I prioritise organisation and structure. I rely on digital planners and scheduling apps to keep track of appointments and tasks. Having a calm and organised workspace, with designated areas, helps me stay on track. Here are my top tips for accommodating neurodivergent needs…

• “Offer private and silent appointments: One-to-one sessions can minimise sensory overload and anxiety, and silent appointments suit clients who prefer a quiet, restful experience.
• “Use a preference intake form: Once clients have made a booking via my online booking system, there is a form to gather information about their preferences, sensory sensitivities and special requirements, if they wish to share these. This helps tailor appointments to each client’s unique needs.
• “Be patient and understanding: Take time to understand each client’s needs and preferences, and be adaptable to changes in these.
• “Communicate clearly: Explain each step of the appointment process so clients know what to expect.
• “Introduce sensory stress toys: I have stress toys in my salon, which are perfect for squeezing away tension, including a ‘Calma Llama’ to provide calming sensory input. Sensory toys can reduce anxiety and improve focus, and have also been excellent for clients seeking distraction during treatments like waxing.”

Stress toys available at CB Nails and Beauty Buxton.

Click to read Scratch’s full feature on neurodiversity, in the September 2024 issue.